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Interlibrary Loan: Frequently Asked Questions
·
What is Interlibrary Loan (
The ILL Department obtains materials not owned by our library
from an international partnership of libraries.
·
Who is eligible for ILL services?
Currently registered CSU Stanislaus students, faculty, and staff
may use ILL services. CSUS alumni and community members have access to ILL services
at their local public library.
·
What types of material can be
requested through
Materials include books, journal and newspaper articles, theses,
dissertations, government documents, conference proceedings, reports, videocassettes,
DVD’s, and music scores.
·
What types
of materials may NOT be requested through
Non-academic materials that are readily available at the public
library (such as popular novels or videos) should not be requested through ILL. Current textbooks are not eligible for Interlibrary
Loan. If you are unable to purchase a required text, please speak to your instructor
about the possibility of placing a copy on Reserve in the library.
·
How do I submit an ILL request?
Interlibrary Loan has an online tracking system called "ILLiad." Patrons must register before entering requests. You must have an email address to use this system. You may use a personal email address or your CSUS email.
Materials are requested online using the forms available on the
Library home page (library.csustan.edu). Click on “Interlibrary Loan” under
“Services” and select the appropriate request form (Book or Article). NOTE: Use
a book form to request dissertations, theses, reports, documents,
videocassettes and DVD’s.
·
How much does it cost?
There is no charge for ILL services. All costs are absorbed by
the library, except fines for overdue materials ($1.00 per day). Replacement
costs may be charged for lost or damaged materials.
·
How long does it take to receive my
books or articles?
The average time for a request to arrive is five to seven working
days. Articles often arrive in three to five working days. Books mailed from
out of state may take longer.
·
How will I be notified when my books
or articles arrive?
BOOKS: Patrons will get an automatic email when books arrive. Books are held in the ILL office or Stockton Library for pick-up. Contact information and delivery method may be changed through your ILLiad account by clicking on the “Change User Information” button.
ARTICLES: Patrons will get an automatic email when articles arrive. Articles will be delivered electronically via your ILLiad account whenever possible. Otherwise, they will be held for pick-up unless you select “mail” as your secondary delivery method.
·
What is the loan period for ILL
books or other materials? Can they be
renewed?
The loan period is determined by the lending library. The
average loan is two to three weeks.
Renewals are at
the discretion of the lending library. If an item is
non-renewable, this is noted on the gold book band below the due date. Renewals
should be requested at least one week before the due date. Overdue
items may not be renewed. One
renewal is allowed per item.
Renewals are requested online via the patron’s ILLiad
account by
clicking on "View/Renew Checked-Out Items." You
will not be charged overdue fines while awaiting a response to a renewal
request. If a renewal is granted, you will receive an email notification with
the new due date. If a renewal is denied, you will be notified by email that the item must be returned by the due date or
within three days.
·
How will I know if my request can’t be
supplied?
If Interlibrary
Loan is unable to obtain the book or article requested, you will receive a
cancellation notice via email, stating the reason. Requests may also be
returned for other reasons (e.g., the item is available in our library, can be
accessed online, patron has been blocked due to overdue fines, etc.). Reference
librarians are available to assist in locating research materials.
·
What if I no longer need an item I requested?
Patrons should cancel items no longer needed via their
ILLiad account. Although patrons are not charged for items supplied by
·
I tried to
logon to my ILLiad account, but it won’t accept my username or password.
What
should I do?
1. Be sure you’re using
the 14-digit barcode number on your Student ID card (begins with 209….).
2. The
password is your last name. It is case-sensitive and must be entered exactly the
same as you entered it when you created your New User Account.
3. If you are
still unable to logon to your account, please contact the ILL Department
(667-3236).
Revised 5-2007/jr
ILL-3